Lexis Careers › Architecture › Unit 09 › Lesson 06

Politeness Misfires

B2 The Client Conversation
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The five things that turn a negotiable conversation into a closed one — two grammar, two intonation, one missing move entirely.

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01
Warm-up · 4 min

Your uncertain list

Read out what you flagged from Lesson 5. For each: what exactly felt wrong?

02
Input · 10 min

The five patterns

Collected across Lessons 1–5

PatternWhat appearsWhat it should beWhy it matters
would in the if-clauseif we would phase the wallif we phased the wallMarks the whole sentence as informal, mid a formal negotiation
Closed 3rd for an open optionif we had phased the wall, we would have saved money (option still live)if we phased the wall, we would save moneyFalsely tells the client the option no longer exists
Flat contour on a reservationThat could be tricky. ↘That could be — tricky. ↘↗Reads as a closed door in English, though not in Portuguese
Disagreement with no concessionNo, we need the wall.While I take the point about the budget, the wall isn’t optional.Skips the acknowledge move Lesson 2 identified as the whole difference
Explanation with no proposalStops after stating the requirement…what I can do is phase the cost, not the design.Leaves the client with nothing to actually decide
Teacher note Replace any row with what she actually produced in Lessons 1–5. The last two are not grammar errors, as in Units 7 and 8 — worth naming out loud, since they are the ones that cost her the client’s trust rather than a mark.
03
Focus on Form · 12 min

Reading your own intonation back

Self-check before you speak

Ask yourselfIf flat/fallingIf fall-rise
Is this genuinely still open for discussion?You are signalling closed — make sure that is trueYou are signalling open — good, if it is
Do I want them to push back?They probably won’tThey probably will — which is the point
Is my next sentence a proposal?If not, add oneThe rise already invites one — deliver it

The check is not "sound polite." It is "does my tune match what I actually mean." A genuinely closed decision said with a flat contour is accurate and fine — you are not required to fall-rise everything. The error is a flat contour on something you actually intend as open, because that mismatch is what reads as rude without you meaning it to.

04
Controlled Practice · 16 min

Fix them

Error Correction

Each sentence has one conditional error from Phase 02. Rewrite it.

1. If we would phase the wall, we would keep this year’s number under budget.

2. If we had priced the spa separately, you would not have been surprised by this number now.

Key Word Transformation · B2+

Rewrite each blunt line as something you could actually say to a client. Use the word given. Two of these are grammatically fine already — they still fail the meeting, not the sentence.

No, that will not work. POINT

You cannot change the wall height. SET

We are not lowering the price. MOVE

The spa costs more because of the wall engineering. SURCHARGE

05
Communicative Task · 10 min

Rework Lesson 5

Task card

The five cost responses from Lesson 5

Say them again, fixing every instance of the five patterns you can hear.

  • Say them aloud, not silently — intonation errors are much easier to hear than to see.
  • For any that were held, make sure the reason is stated, not just the refusal.
  • For any that were offered, make sure the alternative is concrete, not vague.
06
Feedback · 4 min

Grammar, tune, or nerve?

Of everything you just fixed, how much was grammar, how much was intonation, and how much was simply confidence? Only the first two are language. Be honest about the third.

07
Wrap-up · 4 min

Before the next lesson

Homework. Prepare the full presentation for one of your own projects — what, why, how much — as if for a first meeting with a new client. Next lesson it gets interrupted.