Lexis Careers › Architecture › Unit 09 › Lesson 04

Sounding Polite in English

B2 The Client Conversation
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The words for softening a disagreement matter less than what your voice does at the end of the sentence. Get the words right and the tune wrong, and English hears you as blunt anyway.

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01
Warm-up · 4 min

Three ways to say it

Say "That could be tricky" your three ways from the homework. Your teacher will tell you which one sounded most open to discussion, and which sounded most final.

02
Input · 10 min

The tune, not just the words

Say these two out loud, back to back.

Flat, falling: "That could be tricky." ↘ — pitch drops and stays down. Sounds finished. Closed.

Fall then rise: "That could be — tricky." ↘↗ — pitch dips on could be, then lifts on tricky. Sounds unfinished. Open. Inviting a response.

Identical words. Opposite effect. The flat version reads in English as a closed door — a decision, stated once, not up for discussion. The fall-rise reads as a reservation — a concern, offered for discussion.

The Portuguese pull is specific and worth naming exactly. A flat or falling contour on a reservation is neutral, even normal, in Brazilian Portuguese — it does not carry the same "closed door" reading English gives it. A Brazilian speaker saying a genuine, open reservation with a flat English contour is not being rude on purpose. English just hears rudeness where Portuguese would hear nothing at all.

03
Focus on Form · 12 min

Softening: intonation and lexis together

The tune matters as much as the phrase

PhraseFlat ↘Fall-rise ↘↗
That could be trickyA closed refusalA reservation, open to discussion
I’m not sure that worksA flat noAn invitation to propose something else
That’s a good questionSounds evasiveSounds like genuine thought
I’d suggest phasing itSounds like an instructionSounds like an offer

Diplomatic distance is the same idea in the words themselves. would, might, I’d suggest, that could be tricky all place a gap between you and the statement — you are not asserting a fact, you are offering a judgement, which the other person is free to push back on. That gap is the whole function. Removing it — that is tricky, flat and certain — closes the gap you were trying to leave open.

Concession works the same way. "While I take the point that…" agrees with part of what was said before disagreeing with the rest — it is the spoken version of the acknowledge move from Lesson 2. Skipping straight to the disagreement is the Meeting B error again, in miniature.

Diplomatic distance and concession

Say each one twice — flat, then fall-rise. Notice the difference yourself.

04
Controlled Practice · 16 min

Choose the softer version

MCQ Reading

Choose the response most likely to keep the conversation open.

1. The owner suggests removing the retaining wall entirely. Best response?

2. You disagree with part of what the owner just said. Best opening?

3. Which sentence is grammatically identical in both readings but changes meaning entirely by intonation?

4. Why does a flat, falling "That could be tricky" risk sounding rude in English, when the same contour is neutral in Portuguese?

Word Formation · B2+

Complete each sentence with the correct form of the word in brackets.

  1. We would need a full design for the wall, not just a smaller version of this one. ALTERNATE
  2. Phasing the wall is a genuine question — which half matters more this year? PRIORITIZE
  3. Every cost reduction involves some — say what is given up. TRADE
  4. The allowance is a figure, not a fixed price. PLACE
  5. We would need to the paver grade down to stay under budget. SPECIFY
05
Communicative Task · 10 min

Same sentence, both ways

Task card

Five reservations you might genuinely have about a client’s request

Say each one twice — flat, then fall-rise — and notice which one you would actually use.

  • Your teacher will not tell you which is which. Trust your ear.
  • For at least one, add a concession opener before the reservation.
  • End at least one with a proposal, not just the reservation alone.
06
Feedback · 4 min

Which contour is your default?

In your own English, before this lesson, which contour did you default to on a reservation — flat, or fall-rise? Most Brazilian learners default to flat without meaning anything by it. Naming your own default is the first step to controlling it on purpose.

07
Wrap-up · 4 min

Before the next lesson

Homework. Pick one real cost on one of your projects that a client has pushed back on, or might. Know the number exactly, and know one genuine alternative you could offer.